Optimal Number of Computer Repair Troubleshooters on Duty

How many computer repair troubleshooters should be on duty from 6:00 p.m. to 10:00 pm if total demand during that period is 95 calls?

Answer:

3 to 4 troubleshooters should be on duty from 6:00 p.m. to 10:00 pm if the total demand during that period is 95 calls. The service rate is five (5) calls per hour, and the target utilization is 90%. This ensures optimal efficiency and customer satisfaction.

Understanding Optimal Staffing Levels

Computer Troubleshooters offer IT support services to small businesses, including security, managed services, data backup, and mobile device management. They also provide technical advice to their clients, mainly small enterprises. With multiple locations nationwide, Computer Troubleshooters is a leading franchise in the industry due to its comprehensive solutions for both commercial and residential customers.

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